Close or delete your account

This page explains how to close a personalTowobo account — the account you use to sign in, buy and message sellers.

Closing your personal account does not close any business profile. To close a business profile, contact us at support@towobo.com.

1. Sign in to Towobo.
2. Go to Close your account (also reachable from Personal Details, under Danger Zone).
3. Read what closing means, tick the confirmation box and select Close my account.
4. Confirm once more. Your account is closed and you are signed out.

Email support@towobo.com from the email address registered to your account, with the subject “Close my account”. Writing from that address lets us confirm the request is yours. We may ask you for further details before we act on it.

• Your account is closed immediately.
• You are signed out everywhere — every session on every device is ended.
• You cannot sign in again, or register again on Towobo, with that email address.
• Your saved cards are removed.
• We send a confirmation email to the account's email address.

If you have made payments on Towobo, we keep the records of your orders and payments, and the identity details needed for them, for 6 years from the date your account is closed. We have to keep these for tax and legal reasons. After that period they are deleted.

If you have not made any payments, we delete your personal details on request.

Marketing emails stop as soon as your account is closed.

Read our Security & Privacy Policy for how we collect, use and protect your personal data, or contact support@towobo.com with any question.