Terms & Conditions

Access and Use

You are permitted to use our website for personal, non-commercial purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You agree not to:

• Use our website in any way that is unlawful, illegal, fraudulent, or harmful
• Use our website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious software
• Conduct any systematic or automated data collection activities on or in relation to our website without our express written consent
• Use our website to transmit or send unsolicited commercial communications

To place an order on the website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and complete
• Keep your password confidential and not share it with any third party
• Notify us immediately of any unauthorised use of your account

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms and Conditions.

Important: You must be at least 18 years old to create an account and make purchases on our website.

We reserve the right to restrict access to certain areas of our website, or to the entire website, at our discretion.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Towobo Limited or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our website without our prior written consent, except for temporary copies in a single computer's RAM incidental to your accessing and viewing those materials.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Order Eligibility

To place an order on our website, you must:

• Be at least 18 years of age
• Have a valid payment method
• Provide accurate and complete delivery information

Order Acceptance

When you place an order through our website, the following process applies:

• You will receive an order confirmation email acknowledging that we have received your order
• This confirmation does not constitute acceptance of your order
• We reserve the right to accept or decline your order at our discretion
• A binding contract is formed only when we dispatch the goods to you
• You will receive a dispatch confirmation email once your order has been shipped

We may decline your order for any reason, including but not limited to:

• The product is out of stock or no longer available
• We are unable to verify your payment information
• There is an error in the product description or pricing
• The order exceeds quantity limits
• We suspect the order is fraudulent

If we decline your order, we will notify you and issue a full refund for any payment already taken.

Prices & Payment

All prices displayed on our website are in the currency selected at the time of browsing and include applicable taxes unless otherwise stated.

We make every effort to ensure that prices are accurate. However, errors may occur. If we discover a pricing error after you have placed an order, we will contact you and give you the option to confirm the order at the correct price or cancel it for a full refund.

Payment must be made at the time of placing your order using one of our accepted payment methods.

We accept payment via major credit and debit cards, as well as other payment methods as displayed at checkout.

All payments are processed securely. We do not store your full payment card details on our servers.

Prices are subject to change at any time without prior notice, but changes will not affect orders for which we have already sent a dispatch confirmation.

Promotional offers and discount codes are subject to their own specific terms and conditions and may be withdrawn at any time.

Where applicable, any import duties, taxes, or additional charges for international orders are the responsibility of the buyer.

Product Information

We make every effort to display our products as accurately as possible. However, colours and appearances may vary slightly depending on your device and screen settings.

Product descriptions and specifications are provided for informational purposes. While we strive for accuracy, we do not warrant that product descriptions or other content on the website are error-free.

All products are subject to availability. We reserve the right to discontinue any product at any time.

Images shown on the website are for illustration purposes only. The actual product may differ slightly from the image displayed.

If you receive a product that is materially different from its description on our website, please contact us and we will arrange a return and refund in accordance with our returns policy.

Delivery Options

We offer a range of delivery options depending on your location and the nature of the items ordered. Available delivery methods and estimated delivery times will be displayed at checkout.

Shipping & Carriers

Orders are shipped using reputable third-party carriers. Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your delivery.

Estimated delivery times are provided as a guide only and are not guaranteed. Delivery times may be affected by factors beyond our control, including but not limited to carrier delays, customs processing, weather conditions, and public holidays.

Important: If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier on your behalf.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. We are not responsible for any loss or damage that occurs during transit, but we will assist you in filing a claim with the carrier if needed.

If a delivery attempt is unsuccessful, the carrier will usually leave a card with instructions for rearranging delivery or collecting your parcel from a local depot.

Proof of Identity

For certain high-value or age-restricted items, the carrier may require proof of identity or a signature upon delivery. Please ensure that someone is available at the delivery address to accept the package if required.

Delivery Restrictions

We currently deliver to addresses within the countries listed on our website. Some products may have additional delivery restrictions based on size, weight, or destination.

We are unable to deliver to PO Box addresses for certain items. If your order cannot be delivered to the address provided, we will contact you to arrange an alternative.

Customs, Duties & Taxes

For international orders, your parcel may be subject to import duties, taxes, and customs clearance fees. These charges are determined by the destination country's customs authority and are the responsibility of the recipient.

We have no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing an international order.

Any customs duties, taxes, or fees imposed on international deliveries are not included in our product prices or shipping charges.

If you refuse to pay any customs duties or taxes and the parcel is returned to us, we will refund the product price minus the original and return shipping costs.

For orders within the United Kingdom, VAT is included in the displayed price where applicable.

Online Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with this policy.

Returns Process

To initiate a return, please contact our customer support team within 14 days of receiving your order. You will be provided with a returns authorisation and instructions for returning your item.

Items must be returned in their original condition, unused, and in their original packaging with all tags attached. We reserve the right to refuse a return if the item does not meet these conditions.

Cancellations

You may cancel your order at any time before it has been dispatched. To cancel, please contact our customer support team as soon as possible.

If your order has already been dispatched, you will need to follow our returns process once the item has been delivered.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. To exercise this right, you must inform us of your decision by a clear statement.

Refunds

Once we have received and inspected your returned item, we will process your refund. Refunds will be issued to the original payment method within 5–10 business days. You will receive an email confirmation once your refund has been processed.

Returns Policy Conditions

The following conditions apply to all returns:

• Items must be returned within 14 days of delivery
• Items must be in their original, unused condition
• Items must be in their original packaging with all tags and labels attached
• Proof of purchase must be provided
• Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect
• We recommend using a tracked delivery service for returns, as we cannot be responsible for items lost in transit
• Refunds will exclude the original delivery charge unless the return is due to our error

To the fullest extent permitted by law, Towobo Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of or inability to use the website or our services.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, or if you need assistance with an order, please do not hesitate to contact us: