Payment Protection

Peace of Mind with Towobo Payment Protection Policy

At Towobo, we prioritize your satisfaction and security. Our Payment Protection Policy ensures a smooth and reliable transaction process for both buyers and sellers. When you engage in transactions on Towobo.com, you can trust that your payments are safeguarded until you receive the products you ordered. Here's how it works:

• Confirmation of Product Receipt: You confirm that you have received the products in good condition. Once you verify the delivery, we proceed with releasing the payment to the seller.
• Reasonable Evidence of Delivery: The seller provides evidence (such as tracking information or delivery confirmation) to verify that the products have been successfully delivered. We ensure that the products reach you as promised before disbursing the payment.
• Coverage for Non-Matching Products: Our Payment Protection covers situations where the received products do not match the description provided by the seller. If the product you receive significantly deviates from the description, you are eligible for protection.

What Payment Protection Does Not Cover

• While our Payment Protection Policy offers robust safeguards, there are certain scenarios it does not address:
• Refunds for Poor Quality: Payment Protection is not a guarantee of refunds for poor-quality products. If you are dissatisfied with the quality of the received items, you may need to address this directly with the seller.
• Refunds for Non-Matching Descriptions: Similarly, Payment Protection does not automatically grant refunds for products that do not match their descriptions. If the discrepancy is minor or can be resolved through communication, we encourage you to engage with the seller.

To maintain the integrity of our Payment Protection system, please adhere to the following guidelines:

• Avoid External Communication: Communicating with the seller outside of Towobo.com jeopardizes your eligibility for Payment Protection. Any negotiations or agreements made off-platform may disqualify you from protection. Keep all communication within the Towobo messaging system for transparency and security.